Exchange or Return of Goods (Australia Only)

This return policy applies to customers with delivery addresses in Australia. Orders placed through this website are fulfilled within Australia only and are covered by the conditions below, in addition to your rights under Australian Consumer Law.

If Something’s Wrong

If your order arrives damaged, faulty, or incorrect, please contact our team immediately.

• Keep the goods while we assess the issue

• We may request a photo

• If the issue is caused by Tradebase, we will cover return shipping costs

Change of Mind

We accept returns for change of mind if the following conditions are met.
No restocking fee applies.

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 Conditions for Returns

To be eligible for an exchange or refund:

• Goods must be returned in original, unused condition

• Return requests must be made within 40 days of receiving your order

• Returns must be sent by post to our nominated warehouse (unless faulty)

• Any free promotional items received must also be returned

• Refunds are processed within 3 business days after inspection