Welcome to Tradebase Australia
We appreciate your interest in our products. Thank you for shopping with us. Our shipping policy ensures that you receive your order promptly and conveniently.
As soon as you place your order, you will receive an order confirmation email
Once an order has been submitted, you will receive the order status and shipping information. You will receive the tracking number (via email) once your order has been shipped. Here are some important details:
Shipping Charges
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling, Transit, and Order Cut-off Time for the Australia. Australian Eastern Standard Time (AEST)
Handling Time: 1-3 Business Days (Mon-Fri)
Transit time: Standard Delivery Australia 2 – 8 Business Days
Express Shipping Australia 2 – 3 Business Days
Shipping Cost:
Standard Delivery Australia 2 – 8 Business Days : $9.95
Express Shipping Australia 2 – 3 Business Days: $19.95
Free shipping Orders over $99
Currency: AUD
Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. If an item is mispriced, we may contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
What happens after I place an order?
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email [email protected] with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
How do I check the status of my order?
Track your order using the tracking number we provide you through email. If you have not received a tracking number after 7 business days, please email [email protected] and we will assist you from there.
If you have questions or comments about this Shipping Policy, please get in touch with us at:
Phone: +61 412-652-960
Email: [email protected]
Business Address: 641 Kororoit Creek Road, Altona, Melbourne, Victoria 3018
Business Hours: 9.00 AM – 5.00 PM ( Mon – Fri)