Return Exchange and Delivery Policies
Delivery Options Overview
TRADEBASE offers a simple delivery option as a base standard.
1. Order the Product and Specify your location
2. You Will Receive an Order Confirmation Message
3. Shipping by local Courier
4. Sign for goods or note to leave unattended in your purchase at checkout
Australia Wide Delivery
Nationwide Delivery |
|
---|---|
Standard Delivery Get it in 3-8 working days |
$9.95 |
Express Delivery 2-3 Days |
$19.95 |
Free Shipping on orders greater than |
$56.00 |
Exchange or Return of Goods
Should you find that the items you’ve received are damaged, faulty, or not meeting your expectations, kindly reach out to our office to inform our staff of the issue. Please retain the goods until we can assess and address any issues. We may ask you to provide a photograph.
If any errors were made by Tradebase staff in processing your order or if any problems were caused by us, we will cover the cost of return delivery. However, if the return is due to a change of mind or incorrect ordering by the customer, there may be a $15 restocking fee incurred.
Conditions for Returns: In addition to your Statutory Rights, we offer exchanges or refunds if the following conditions are met:
- Goods must be in their original new condition as received; used items cannot be refunded or exchanged.
- Returns and order queries must be made within 30 days from the date of the receipt of goods. With 32 days over Dec / January periods.
- Goods for exchange or return must be returned to our nominated Warehouse in their original condition (unless faulty).
- If any free promotional items were included in your order, they must be returned along with the other items to avoid charges.
FAQs
Do you deliver on public holidays?
Not for our standard deliveries, but contact us for additional options.
Do you deliver to my postcode?
We deliver to all addresses servcived by Australia Post and Sendle. Please contact us for bulk commercial orders and B2B options.
Is Express Delivery available on all orders?
We have express delivery options available.
Need Help?
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Email: [email protected]