Should you find that the items you've received are damaged, faulty, or not meeting your expectations, kindly reach out to our office to inform our staff of the issue. We may ask you to provide a photograph for documentation, which we will then forward to the Supplier. Please retain the goods until we can assess and address any issues, as the manufacturer typically requires the return of faulty items.

If any errors were made by Tradebase staff in processing your order or if any problems were caused by us, we will cover the cost of return delivery. However, if the return is due to a change of mind or incorrect ordering by the customer, there may be a restocking fee incurred.

Conditions for Returns: In addition to your Statutory Rights, we offer exchanges or refunds if the following conditions are met:

• Goods must be in their original condition as received; opened items cannot be refunded or exchanged.
• Returns and order queries must be made within 7 days from the date of the receipt of goods.
• Boxed goods for exchange or return must be returned to Agnew Building Supplies in their original unmarked packaging and in their original condition (unless faulty).
• If any free promotional items were included in your order, they must be returned along with the other items to avoid charges.
• A restocking fee may be applied to returns for changes or incorrect ordering.